Delivery & Pick Up

Orders in Australia

We use Australia Post ,Direct Freight to delivery orders with tracking send via email. For orders $200.00 or more (excluding shipping & any discount or promotions) within metro cities is FREE of charge. 

(Free Shipping is eligible for NSW, VIC, QLD Metro Only & Discounted Shipping rates for SA Metro Cities  (free shipping is Not Available for WA, NT, TAS & International deliveries. Free delivery is only eligible for residential or business address)

We will cover your shipping cost on orders over $200.00. All Products must be purchased at online prices in order to receive free shipping. (Please calculate the shipping cost from the shopping cart)

Separate deliveries may occur for some orders such as pre-order items, limited truck space from our shipping partners or daily pick up limitation when orders accumulated from our warehouse. 

To ensure your order arrives safely and securely we require our freight partners to obtain a signature on delivery. If you don't want this option and are happy for them to leave your order in a secure location at your address then please add the the order message 'Authority to Leave' or click the 'Authority to Leave'  checkbox on the checkout. We'll then make sure that our freight partners leave the order for you.

Please note that Australia Post use their discretion with deliveries and if there's nowhere secure to leave the order, they may take the order to the Post Office, so please be specific with any instructions. If you change your mind after the order is shipped, you can always update your shipping preferences with the 'MyPost' portal provided by Australia Post.

Please note that if you select 'Authority to Leave' then you do so at your own risk we may not be able to help you if your order is misplaced or stolen. We don't advise 'Authority to Leave' as an option so please select this only if you have a safe and secure location for your order to be left. 

 

Order Dispatch

Most of the orders will be dispatched NEXT BUSINESS DAY, however some delay may occur due to delay pick up from our freight partners OR orders accumulation from the warehouse (We are Not able to guarantee next business day dispatch for all of our orders if orders are accumulated from our warehouse ) If your order is urgent, please contact us via email (info@rackshop.com.au) in advance.

Estimated Lead Time (AFTER the date of dispatch)

We are not able to guarantee the date and time of delivery for orders. The estimated delivery time below should NOT be considered as guarantee of delivery. The time of delivery below should consider as reference only & are given by our freight partners for reference only:

NSW:  2-5 business days.  Rural deliveries may take an additional 4-6 business days.  After dispatch

ACT: 2-5 business days.  Rural deliveries may take an additional 4-6 business days.  After dispatch

VIC: 2-5 business days for metro cities.  Rural area deliveries 4-7 business days. After dispatch

QLD:  3-5 business days for metro cities.  Rural area deliveries  5-10 business days. After dispatch

SA: 3-5 business days for metro cities.  Rural area deliveries 5-10 business days. After dispatch

WA: 3-7 business days for metro cities.  Rural area deliveries 7-14 business days. After dispatch

NT: 3-7 business days for metro cities.  Rural area deliveries 9-17 business days. After dispatch

Separate deliveries might sometimes occur from AUS post, Star Track and Direct Freight due to limited truck/van space, or miss collection from local depot.

Please calculate shipping rate from cart or checkout page

Order Pick Up

Please contact us before placing the online order in order to book a suitable time for the pick up from our warehouse. (Only commercial truck pick up allowed ) Pick up request can be only accepted via email and send in priority before dispatch

 

Urgent Orders

Please contact us in advance before making online orders via email: info@rackshop.com.au  if your order is urgent or need same day delivery. (orders will NOT be dispatched or Booked via Priority or Same day freight service if there is no email informed in advance. )

 

Pre-order Items

A pre-order is an order placed for an item that hasn't been released or is not currently in stock. They're shipped to the customer once available. Our pre-order items are marked with red colour message which will inform our customers the estimate date when it will in stock again. However due to shipment & custom clearance delay the estimate date can't be guaranteed. 

 

Wrong product delivered

If our warehouse accidentally ship the wrong product to you. please let us know as soon as you can, ideally within 2 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.

 

Delivery failure

It is important that you check your information is correct before placing your order, especially your delivery address. If you provide the incorrect delivery address, you agree that you will be liable for the additional shipping charges in order for your delivery to reach you. If our delivery provider has been unable to deliver your order due to your error or fault, we reserve the right to cancel your order. In these circumstances, we will refund you the money you have paid for your order less the delivery fees and reasonable handling fees that reflect our loss.

 

Parcel Lost during transit

If any of our freight partner lost the order in transit, we will cover the re-delivery and new order cost for our customers (Shipping address provided by customers need to be 100% correct in order to receive new order replacement for free) new order will be dispatched after our freight partner has officially declared the lost of order usually take up to 7 working days.